Last updated: January 2026. ccl4 places the highest priority on protecting your personal data. Read this policy to understand how we manage your information.
Section 1
When you create an account on ccl4, we collect your name, date of birth, email address, mobile number, and Bangladesh address. This information is used to verify your identity and provide you with a secure gaming service. We ensure that no one under the age of 18 can use our platform, which is why date of birth verification is essential. As part of the KYC (Know Your Customer) process, your national ID or passport details may also be collected. This data collection is conducted in accordance with international gaming regulatory guidelines.
Payment information includes your bKash, Nagad, or Rocket mobile banking number and transaction history. ccl4 does not store any bank card numbers or CVV details directly — payments are processed through a secure payment gateway. All financial transaction records in BDT are stored on our encrypted servers. Your deposit and withdrawal history is always accessible in your account, and you can notify us of any discrepancies. Our payment system complies with the international PCI-DSS security standard.
When you use our platform, certain technical information is collected automatically, including your device type, operating system, browser version, and IP address. This data is used for troubleshooting technical issues and ensuring platform security. For mobile app users, device ID and push notification tokens may also be collected, but only with your consent. Gaming behavior data — such as which games you played or how long you were active on the platform — helps support responsible gaming monitoring. Every piece of data we collect has a defined purpose, and we never collect information beyond what is necessary.
Section 2
Ccl4 uses collected data only for specific, legitimate, and transparent purposes. First, it is essential for managing your account, processing transactions, and providing customer support. Second, we analyze data to maintain platform security and detect fraudulent activity. Third, data is used to enhance your gaming experience and send you relevant promotions based on your preferences. We never sell your data to advertising third parties without your permission.
We are also required to retain certain data to meet legal obligations. Under Bangladesh's financial regulations and anti-money laundering laws, we are legally required to keep transaction records for prescribed periods. We are obligated to report information on suspicious transactions to the Bangladesh Financial Intelligence Unit (BFIU), which helps maintain the country's financial integrity. These legal requirements exist to protect our users, and complying with them is part of ccl4's responsibilities. Personal data beyond financial records is not retained longer than legally necessary.
Data analysis plays a key role in improving the user experience. By analyzing anonymized data, we can identify which games are most popular, when platform traffic peaks, and where users encounter issues. We use machine learning to analyze user preferences and recommend relevant games — this process is fully automated with no human judgment involved. To promote responsible gaming, we monitor for signs of excessive play and alert users when such patterns are detected, along with guidance on setting limits. Your well-being is always our primary consideration when using your data.
Data is analyzed to detect fraud and protect accounts. Unauthorized access attempts are automatically identified and blocked.
The platform is continuously improved through user behavior analysis. A personalized experience is delivered based on your preferences.
Gaming patterns are monitored to identify problematic behavior and provide timely support.
Section 3
Cookies are small data files stored in your browser that help our platform recognize and remember you. ccl4 uses three types of cookies: essential cookies, functional cookies, and analytical cookies. Essential cookies are necessary for core platform functions, such as maintaining login sessions and storing security tokens. Functional cookies remember your language preferences and display settings so you don't have to reconfigure them every time you log in. Analytical cookies collect site usage statistics that help us improve the platform.
Your consent for cookie use is collected on your first visit, and you can update your cookie preferences at any time through your browser settings. You may decline specific types of cookies, though disabling essential cookies may limit certain features. Our cookie management panel lets you update your preferences whenever you like, and changes take effect immediately. You can still access the platform with all cookies disabled, but the personalized experience will not be available. If you have any concerns about cookies, our support team is always ready to help.
We are fully transparent about the use of third-party cookies. Analytics tools such as Google Analytics track overall visitor behavior, but this data is never linked to your personal identity. Payment gateway partners use necessary cookies to ensure secure transactions and operate under their own privacy policies. You can block all third-party cookies through your browser settings, though doing so may limit certain platform features. Our mobile app uses device storage in place of cookies, maintaining the same security standards.
Ccl4 takes a careful approach to tracking technology to protect your privacy. We do not use cross-site tracking or fingerprinting techniques that could follow users across other websites. Login session cookies are stored securely and in encrypted form to prevent session hijacking. Each session automatically expires after a set period, preventing unauthorized access. For more details on our cookie policy, feel free to contact our support team.
Section 4
Ccl4 stores your personal data using the highest security standards available. Our servers are protected with AES-256-bit encryption, one of the most reliable data encryption methods in use today. User passwords are never stored in plain text — they are secured using strong hashing algorithms. All data exchanged between your device and our servers is fully encrypted via SSL/TLS. Regular third-party security audits are conducted to quickly identify and address any system vulnerabilities.
We follow a clear policy on data retention periods. Data for active accounts is retained for as long as the account remains open, and after closure, it is kept for the period required by law. Financial transaction records are retained for a minimum of five years in line with Bangladesh's financial regulations. Once the designated retention period ends, data is securely deleted or irreversibly anonymized. In the event of a data breach, we commit to notifying the relevant regulatory authorities and affected users within the required timeframe.
Ccl4 maintains a strict internal data access policy. Only authorized personnel are granted limited access to the data they need for specific tasks, and every access instance is logged. All staff are required to sign confidentiality agreements and undergo regular security training. Two-Factor Authentication is mandatory for system administrators, preventing unauthorized access to internal systems. Safeguarding your data is a core pillar of our business — it is something we never compromise on.
Section 5
Ccl4 never sells or rents your personal data to third parties for commercial purposes. However, sharing limited data is necessary in certain situations. For payment processing, relevant information is shared with mobile banking partners such as bKash, Nagad, or Rocket to complete transactions. These partners operate under strict confidentiality agreements and may only use the data they receive for the specified purpose. ccl4 regularly reviews its partners' data protection practices to ensure they maintain the same security standards we uphold.
We may be required to share data for legal reasons, such as a Bangladeshi court order, a lawful request from law enforcement, or a directive from a regulatory authority. In such cases, we only provide the information legally required and notify the user where possible. Technology service providers involved in ccl4's operations — such as cloud service or security providers — may also have limited access to data, but only to the extent necessary to deliver their services. All such third parties are contractually bound to uphold our privacy standards.
To support responsible gaming, we may share anonymized behavioral data with research institutions in certain circumstances. This data contains no personal identifiers and is used solely for broad public welfare research. If you have specific questions about how your data is shared, reach out to our support team and we will respond with full transparency. Before initiating any new data-sharing arrangement, we will update this privacy policy and obtain your consent where required.
Section 6
Every ccl4 user has the right to full control over their personal data. You can log in to your account at any time to view and update your stored personal information. If you believe any information we hold is incorrect or incomplete, you can submit a correction request through our support team and we will update it within a reasonable timeframe. We aim to respond to data access requests within 30 days. This right over your data is an integral part of the service we provide.
You have the right to have your data deleted, also known as the "right to be forgotten." Upon receiving an account closure request, we will delete all data not legally required to be retained within the designated timeframe. Under the right to data portability, you may request an export of your stored data in a machine-readable format. Opting out of marketing communications is easy — simply click the unsubscribe link at the bottom of any email or adjust your preferences in account settings. We commit to processing your opt-out request within 72 hours.
We offer multiple easy ways to get in touch. For any privacy-related questions or complaints, you can email us at privacy@ccl4.ws and we will aim to respond within 48 hours. Live chat support is available 24/7, seven days a week, with assistance available in Bengali. For privacy complaints or concerns, you can contact our dedicated Data Protection Officer directly. We take every complaint seriously and will inform you of the outcome in writing. Your trust and satisfaction are the most valuable assets to ccl4.